We have had several denials from Blue Cross Blue Shield (BCBS) for WaveLinQ pAVF creation code 36837. Their denial reason is "code is not covered as procedure is considered investigational. The members policy does not cover investigational services".
We have appealed all of the denials with extensive comments/resources/literature (including it being an official CPT code, Medicare/Medicaid covering it, etc) but they have upheld their denial every time.
Anyone else having similar issues? How else can we handle such denials?
Posted Thursday, September 19, 2024